Refund handling depends on where the purchase was made and why the refund is requested.
For App Store or Google Play purchases, start with the platform’s official purchase history or refund-request process. Use the order information requested by Apple or Google.
If a design generation failed or timed out, contact HomeAI support with your account information, the feature you used, the approximate time, and any error message shown in the app. Some failed-generation cases may be eligible for a usage or credit adjustment under the current product rules; eligibility must be checked against the applicable support policy.
Deleting the app does not cancel a subscription or automatically create a refund request