To help us investigate an issue quickly, include:
The account information shown in HomeAI Settings, if available.
Your device model and operating system version.
The HomeAI app version.
The feature you were using, such as Interior, Garden, Paint, Replace, or Layout.
The type of input you used, such as a room photo, exterior photo, garden photo, or floor plan.
The style, prompt, or model selected, if relevant.
The approximate time of the issue and any error message shown in the app.
A screenshot or screen recording of the problem.
Before contacting support:
Check your Wi-Fi or mobile data connection.
Restart HomeAI.
Install the latest app version.
Use Restore Purchase for missing subscription access.
Check History for a completed result.
For billing issues, do not send passwords, full card numbers, or security codes. Use the official support channel listed in the app and check your spam folder for replies.